What is a Telehealth consultation?

  • Telehealth consultation is a video consultation between you and your registered allied health professional.

How do I book?

  • Just like making an online booking for a face to face consultation, you can book online for a telehealth consultation.

How do I know if my injury is suitable for a Telehealth consultation?

  • Your clinician is highly trained to provide you education and advice regarding a wide range of musculoskeletal conditions.
  • However, if you are a falls risk patient you may be not recommended for a Telehealth consultation.
  • If you are not sure about whether your injury is suitable for this type of consultation we recommend you call us so we can discuss this with you in further detail.

How should I prepare?

  • Find a quiet place where you won’t be disturbed, with enough space to move around if needed (enough space roughly to lunge or lie down on your back).
  • Make sure you have enough lighting so your clinician can easily see you in the video.
  • Make sure you look into the camera and speak clearly so your voice will be picked up by the microphone.
  • Be ready to talk about your injury/medical history.

What technology do I need to participate in a Telehealth consultation?

  • Smart phones, tablets and desktop computers can be used to connect to your telehealth consultation.

What can I expect to happen in a telehealth consultation?

  • Just like in a normal appointment, your health professional will ask you detailed questions about your injury to obtain a comprehensive history about your presentation. This will assist them in making a provisional diagnosis and formulating a treatment plan.
  • They may ask you to complete some movement so they can see what your range of motion is like or if somewhere is painful on palpation.
  • They will discuss their findings with you and provide you with information regarding your injury and how best to manage it.
  • You might receive a home exercise program or other self-management strategies for you to implement as part of your rehab.
  • If you have any questions please feel free to ask your clinician. We are here to help you make a full recovery from your injury and support you in any way we can.

How long will my telehealth consultation be for?

  • Initial consultation: 1hr
  • Standard / Follow up Consultation: 45mins

How does Telehealth work?

To help you prepare for your Telehealth consultation we have prepared some information to assist you throughout the set-up process.

CCHN uses Jane, which is a digital healthcare platform that allows health practitioners to upload exercise plans to your patient file, and also allows for video consultations so you can still see and talk to your health professional about rehabilitation.

Set up steps:

  • Your clinician will send you a link via email 30 minutes prior to your appointment time (make sure to check your junk folder), which you can click on to be directed to your appointment (see image below).
  •  You can log in to your Jane patient account through your smart phone, laptop or desktop (we recommend using a Google Chrome browser), and click “Begin” in your “Upcoming Appointments” tab (see image below).
  • If at any time you are struggling please feel free to contact us on (02 6247 0733) and our friendly staff will talk you through the process.

Access via e-mail appointment reminder:

Access via Jane account:


  • A CCHN administrator will call you on the morning prior to your appointment to take payment over the phone. If you are struggling with any set up procedures please let them know so they can assist you.

For more information: https://jane.app/guide/telehealth/how-to-join-your-online-appointment-for-patients